We recommend that you register a customer account. After login the form will autofill information – making it faster for you to submit your request. Note, that for each individual device a form must be submitted. If you have a mass return please contact te-aftersales@emerson.com prior to sending your request.

Before returning parts the below safety procedures must be followed:    

1. Drain all fluids and lubricants from the equipment and its accessories. Remove all traces of chemicals and neutralize the instrument by purging with gas and/or rinse with adequate solvent or liquid (at least 5-10 times flushing). Obey the manual of the product where applicable.
2. Disassemble the equipment from your system and send the component depressurised.
3. Seal all openings air tight.
4. Use appropriate packaging to avoid damage during transportation.
5. Attach the RA number to the outside of the package and on all your shipping documents. The RA number should be clearly visible on the outside of the package.

Your equipment is potentially ”hazardous” if it has been used with any substances classified as being ‚hazardous‘ under EU directive 1272/2008/EC. Should your equipment be contaminated with or contain hazardous chemicals, it is necessary to remove all traces of contamination to the satisfaction of local, national and international laws covering the transportation of dangerous / ”hazardous” goods, and in conjunction with EU directive 1272/2008/EC.

Hazardous goods declaration is part of the Return Authorization (RA) Form, which must be filled and submitted by the customer to register returns for repair and service. The declaration can only be completed by an authorized and qualified person. If a declaration is not filled completely further action will be delayed or omitted.